Diagnosed and executed resolution for network and server issues.
Analyzed network traffic and performance metrics to optimize system performance. Translated complex technical issues into digestible language for non-technical users. Documented support interactions for future reference.
Planned and implemented upgrades to system hardware and software.
Used ticketing systems to manage and process support actions and requests.
Coached and trained end-users on functions, features and basic troubleshooting of software . Spearheaded IT infrastructure projects from inception to completion.
Designed and evaluated WAN and LAN
connectivity technologies.
Ensured data security, implementing encryption measures and access controls for sensitive information.
Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Monitored networks and network devices to resolve technical problems quickly.
Configured hardware and granted system permissions to new employees.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes. Implemented, developed and tested installation and update of file servers, print servers and application servers.
Monitored systems in operation and quickly troubleshot errors.
Learned and adapted quickly to new technology and software applications.
Worked flexible hours across night, weekend, and holiday shifts.
Proved successful working within tight deadlines and a fast-paced environment.
Enhanced system performance by implementing hardware and software upgrades.
Created user accounts and assigned permissions. Removed malware, ransomware, and other threats from laptops and desktop systems. Established, repaired and optimized networks by installing wiring, cabling and devices. Investigated and corrected problems with printers, copiers and other peripheral devices. Installed, configured and maintained computer systems and network connections.